In RITM When State is Closed Completed after 1 day it should be readOnly

nameisnani
Giga Sage

‎11-17-2022 01:49 AM

Hi,

 

1 .We have a requirement that in RITM form when state is selected as closed complete , after 1 day it should become Read only.

 

2. as similar we have request that when state is closed incomplete , closed skipped , then state field should be read only immediately . This one we achieved through UI Policy.     

 

i Need help in Point 1 .

 

Please help me on this .

 

@Saurav11 @kamlesh kjmar 

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Saurav11
Kilo Patron

‎11-17-2022 01:59 AM

Hello,

 

The solution mentioned by Kamlesh in the below post should work right? is there any issue/conflict with that

 

https://www.servicenow.com/community/developer-forum/closed-complete-incomplete-skipped-state-to-be-...

 

You just need to change the 3 to 1 in the Business rule condition.

 

Let me know if there are any issue which you are facing.

 

 

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nameisnani
Giga Sage
In response to Saurav11

‎11-17-2022 02:00 AM

Sure @Saurav11 

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nameisnani
Giga Sage
In response to nameisnani

‎11-21-2022 06:47 PM - edited ‎11-21-2022 06:48 PM

@Saurav11 @kamlesh kjmar @Ankur Bawiskar @Gunjan Kiratkar 

 

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I have made RITM state closed completed on yesterday , above confriguration i have made as per @kamlesh kjmar  , after 1 day closed complete should become ready only , but still it is editable only . 

 

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Ankur Bawiskar
Tera Patron
In response to nameisnani

‎11-21-2022 08:00 PM

@nameisnani 

So did you debug if BR script is running?

Did you check alert came for scratchpad with what value

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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