- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-02-2022 05:38 AM
Hi Gunjan,
correct. I had created new choices under problem.task table only. But those are not reflected under state of problem.task. could you pls help with any other options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-03-2022 12:46 AM
Hi @Vijaykumar K ,
Please share the screenshot what you are able to view as state.
Is it previous values or only new values and not old values.
Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-03-2022 12:43 AM
Pls help me on this,
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-03-2022 03:10 AM
Hello,
This is not an easy thing
1) Basically states are set based on below 'Display' BR
2) This BR is calling following script include
3) Above SI calling another read only script include
5) So if you want to include new choice then you have to create extension of read only SI then include new choice and do all these so I suggest you drop this idea and tell client that it will be huge efforts to do this.
Regards,
Musab
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-17-2022 02:22 AM
Thanks guys for your help,
We achieved this requirement. Along with the above changes in SI , we created and modified the state values on sys_state_model problem task table and developed new ui action for those state and everything working great .
Thanks a lot for suggestions.
