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04-30-2019 05:25 AM
Hi,
My requirement is when any user profile is inactive in users table then it should create one task.
Can anyone help me to create task through business rule or script include?
Thanks In Advance!
Nivedita
Solved! Go to Solution.
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04-30-2019 05:29 AM
Hi Nivedita,
You can write ASYNC business rule on sys_user table with condition as current.active.changes() && !current.active
in script you can put below code
var gr = new GlideRecord("task");
gr.initialize();
gr.short_description = "User account " + current.getValue("first_name") + " " + current.getValue("last_name") + " is marked inactive"
gr.insert();
Note: This is a sample code which will give you an idea on how to fulfill your requirement. Please mark reply as correct /helpful if it has answered your question
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04-30-2019 05:29 AM
Hi there,
What exactly do you mean by a task? An incident? A Catalog Task? Etc.. Below steps could help you find a way.
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
---
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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04-30-2019 05:51 AM
Hi,
Thanks for all your response.
I have to put one more condition like user profile is inactive and user is having "xxx" application assigned on their profile then it should create one task.
Can you please help with these two condition.
Below is screenshot :

Regards,
Nivedita
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04-30-2019 06:53 AM
Hi,
Is there any suggestions on this?
Regards,
Nivedita