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03-09-2023 05:33 PM
Hi,
I don't believe Predictive Intelligence would cover what you're talking about here and there really isn't any other out of box way to do what you're asking. You can review custom options, but it would require scripting and such. There's a bit more complexity here because you aren't comparing two field values directly on the table, you're comparing a field value to a default value of a table field.
For similarity and the percentage and stuff, here's some discussion around that: https://stackoverflow.com/questions/10473745/compare-strings-javascript-return-of-likely
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03-09-2023 05:43 PM
Thanks for marking my reply as Helpful.
I know it may not be what you wanted to hear, haha, but if you have any other questions, let us know?
If my reply above helped guide you Correctly, please consider marking that reply as "Accept Solution".
Thanks and take care! 🙂
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03-09-2023 05:47 PM
Yeah, Haha.
Do you think a predictive intelligence model for similarity of entered text against completed/accepted records would be a good solution instead? It may be a bit opened-ended though. 🙂
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03-09-2023 05:51 PM - edited 03-09-2023 05:53 PM
Hi,
I believe that will only find similar records with the same text to then use that process towards automation or assisted automation. Such as...a new record is created with a specific description, similarity solutions will evaluate to find matches and then with the highest probability, point towards similar resolutions.
So I see where you're going with it, but that's not what this would do. I only think that would apply if you never train the model on anything else...but this one use case. So then you create a few default text records and possible train it on that for future records and if it equals those with a higher probability then do 'x'.
So...there's a possibility, but I think you may skew the model a bit as it would lean more towards this one use case.
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03-09-2023 05:56 PM
Yeah, Thanks for your replies.
Very insightful 😊
