Email notifications sent for additional comments updates to users have [code] tags. This happens only when comments are added to the incident from service portal, comments added from native UI works fine. Could I get some help here please

Email template Script:

(function runMailScript(current, template, email, email_action, event) {

template.print(current.comments.getJournalEntry(1));

})(current, template, email, email_action, event);