Hi William,

I work with Brent at Vantiv. This solution is custom built for our company and most likely will not work as it does for us. This is due to some security restrictions at my company. However it does give a great overview of how to build a Sitescope integration in to ServiceNOW.

-Matt

Brent

What version of SiteScope and to what scale has this been tested/deployed? Thanks!

Hey Brian,

We have had this integration running in production for a little over a year now and it hasn't failed yet (knock on wood). When it was implemented we were using 11.23 now we are on 11.24

Our prod environment is as follows:

      Total monitors: 4422

      Total Points Used: 6270

      Total Hosts : 1680

Hi Brent,

I am trying to achieve the above integration but I need to have the scripts. Can you please share the scripts ,where we need to pleace these scripts and step by step document to perform this inegration.

Thanks & Regards,

Abby

Do you have a Copy of these Script..  Do you mind Sharing them.

• SiteScope server:

• • SiS_GetInc.vbe — Writes alert info to DB
  • SiS_AckAlert.vbs — Acknowledges Monitor after incident is created with incident number via web service call.
  • restart_SNOW_Ack.exe — Restarts SiS_AckAlert.vbs
  • restart_SNOW_buildInc.exe — Restarts SNOWBuildTicket.vbs
  • Validation\fileAge.vbs — Used to verify SitesScope is capable of generating alerts.

• SNOW server:
  • SNOWBuildTicket.vbs — Send information to ServiceNow via web service call and creates incident.

Thanks

Akiiki