After submitting request from ESC portal it is not redirecting to created record

Problem : After submitting a request from ESC portal , it creates the record at backend. But does not redirects to the created record.

After creation URL shows - "https://wind.service-now.com/esc?id=ticket&table=x_mkgaa_access_man_access_management_request&sys_id...

We are using out of box widgets.

Can someone please provide any input.

Thanks,

Vividha