Employee Center quick links

Hi experts,

I'm having trouble with the quick link widget visibility. End users are not able to see the quick link widget even if the quick link re-directs the user to a catalog item/Knowledge article that they can see.

I tried with the Available for user criteria but not luck, I wonder if it is an ACLs that is preventing the user to see quick link records.

Please let me know if anyone has been through this before,

Thank you!