Hello everyone, I'm hoping someone else out there has some experience and/or guidance they can share on this but I'm having some challenges on ensuring that I'm providing accurate reporting on our portal usage and need some help.
First off, topic page views. In User Experience Analytics > Employee Center > Topic Page Visits I see that there are a couple of charts that should be showing topic page views for the date range I specified -- one is labeled "Topic ID" and the other "Topic Name". The Topic ID chart shows values by the topic page SID and I would assume that both the ID chart and the Name chart would show the same number of occurrences, but they don't. For ex, I pulled stats from 1/1/24 - 9/30/24 and the "occurrences" of the Topic ID chart are close to 5x more than the Name chart.
Can someone explain the difference between these charts? I had been using the Topic ID chart to pull out page visits to just the HR pages, but that chart must be referencing something else.
Second item, KB article views. I have been trying to provide monthly and YTD reports for the 15 top-viewed KB articles and am also struggling with this. After searching the community, Google, etc. I found several posts that recommended pulling reports from the Knowledge Use [kb_use] table, but I also found a "View Knowledge Article" section of User Experience Analytics and the values I'm getting from UEA and my reports using the kb_use table are wildly different.
Again, any guidance and/or assistance you can provide on how to properly report on the usage of these items and others related to ECP is greatly appreciated.
Best regards,
Ash
