Hey Ashish
First I tried to create a Business role without any scripts.
But it is not changing or updating anything on my Incident form😔
Then I wanted to try Client script.
However, it did not work either.
Hi @AysenurU ,
You can write onChange client script and populate the Channel value,
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
var caller = g_form.getReference('caller_id', currentUser1);
}
function currentUser1(caller){
if(caller.name == 'Abraham Lincoln'){
g_form.setValue('contact_type','self-service');
}
}
Please mark this comment as Correct Answer/Helpful if it helped you.
Regards,
Swathi Sarang
