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12-02-2024 05:54 AM
Yes,
There is another way, which is by using Task Intelligence. Using Task Intelligence, it works by giving recommendations for auto-assignment groups or it can also automatically assign the assignment group.
Additionally, Task Intelligence is easy to use. Please go through the YouTube video below to get an idea of how it works.
Link: https://youtu.be/_2IG1CX2y6g?feature=shared
video name :-
Task Intelligence for ITSM: Predict Incident Fields
Thank you!
Use AI to predict incident fields, enabling agents to focus on resolution and spend less filling in the field information. Automate incident resolution and provide better service and experiences for your users. Link to the Task Intelligence for ITSM - Quick Start Guide on Community ...