Resolved! What is a good learning path for me?
Hi! Just signed up through the Veterans Affairs options and would like to learn more about AI and possibly move over to OIT. What would be a good starting point for me?
Forum Posts
ServiceNow branding via plain text on our website
As a firm whose ServiceNow Build Access Program application has been approved, can we add this text to our website https://wgs2d.com to showcase what we're doing with ServiceNow for our clients: ServiceNowServiceNow Build Access ProgramWGS2D Consulti...
Creating a Knowledge Feedback Dashboard
How do I create a knowledge article feedback dashboard? I want to track article feedback pre and post modernization.I would like to track these KPIs:Total Feedback Positive Feedback % Negative Feedback % Open Feedback Tasks Average Rating I would lik...
NeedIt table not appearing in Transform Map Target table
Hi, I am following the ServiceNow training exercise “Import Historic NeedIt Data.”I successfully created the Historic NeedIt Data import set table and am now creating the Transform Map.The source table is Historic NeedIt Data [u_historic_needit_data]...
Cisco webex CTI plugin integration with ServiceNow
Hi Experts, I have completed the CTI Weber plugin installation and required configuration as per installation doc. But the requirements is to suppress the interaction creation whenever we are receiving the call in servicenow webex chat pop-up window...
Mobile Agent App - Custom Date Field Displays but Does Not Save Back to task_time_worked
I am facing an issue on the Customer Service Mobile Agent App where a custom Date field added to a Mobile Input Form Screen is failing to write back to the task_time_worked table upon submission.Configuration Overview:Target Table: task_time_workedCu...
Is the Store App plugin latest versions are always auto reflect in ServiceNow instance also?
Hi TeamIn Many occassion we used to visit Store Apps and GET the app and then from ServiceNow instance we can then activate that latest Plugin (with latest versions got from Store app). I would like to know is that are anyway we can get this informat...
PDI stuck in hibernation and cannot release instance
Hi,My Personal Developer Instance (dev405477) is stuck in hibernation. When I click Wake Instance, it loads briefly and then immediately returns to Hibernating.The Developer Portal also displays an infrastructure issue banner and an internal error wh...
Custom CR Template or Form - How to Create One?
Hello. I am an Oracle database administrator who has been tasked with automation of routine, day-to-day user requests. I have done so in the JIRA domain. Now I need to do the same here, in ServiceNow. But I am having issues. I don't know how to creat...
PDI Reclaimed Despite Active Use — Known "Last Used" Bug Never Fixed
Hello ServiceNow Community,My PDI (dev281320) was recently reclaimeddue to alleged "prolonged inactivity."However, I was actively using my instanceregularly to build a custom applicationcalled Vynapse — an AI-powered ITSM toolaligned with WGU's Servi...
Free Certifications - Now/Upcoming
Hello ,Do we have any free certifications now to be enrolled or is there any news on upcoming?
Compliace Workspace Policy Exception "New" button. How to suppress it?
Hello, In the PE list, three is a "New" button. I would like this button hidden. I can't find the record for this button. I have checked UI Actions, List Actions, and the config for the UIB page. There was a Hide List Actions checkbox, however th...
where to report a Community bug
Hello,where do I report bugs in the community tool?
PDI Instance not waking up
Hello ServiceNow support team, My PDI is not waking up for about 3 days now. On each attempt of pressing Wake instance, it drops bellow error: And switches UI from Waking up … to Hibernating. I’ve tried logging in multiple times, from different inc...
How difficult is it to pass the CSA Exam?
Is it unrealistic for an absolute beginner to be able to ace the CSA exam with only a month of proper work put in? Is practical developer knowledge on ServiceNow essential or is it doable otherwise? I have no prior experience with ServiceNow apart fr...