Many businesses are using AI chatbots to answer FAQs and provide basic support, but I’m curious about taking this further within an enterprise workflow.Could an AI chatbot realistically understand a user’s request, retrieve information from a knowled...
I am facing an issue on the Customer Service Mobile Agent App where a custom Date field added to a Mobile Input Form Screen is failing to write back to the task_time_worked table upon submission.Configuration Overview:Target Table: task_time_workedCu...
I’m exploring how Agentic AI can be used to improve ServiceNow workflows beyond basic task automation. Which use cases have delivered the most practical value so far—for example, incident resolution, employee requests, knowledge management, or compli...
Hi everyone,I’m exploring AI chatbot development for enterprise customer support and would like to understand the best practices from those who have implemented conversational AI solutions.For an enterprise chatbot, I’m particularly interested in how...
Hi TeamIn Many occassion we used to visit Store Apps and GET the app and then from ServiceNow instance we can then activate that latest Plugin (with latest versions got from Store app). I would like to know is that are anyway we can get this informat...
Hi,My Personal Developer Instance (dev405477) is stuck in hibernation. When I click Wake Instance, it loads briefly and then immediately returns to Hibernating.The Developer Portal also displays an infrastructure issue banner and an internal error wh...
Hello. I am an Oracle database administrator who has been tasked with automation of routine, day-to-day user requests. I have done so in the JIRA domain. Now I need to do the same here, in ServiceNow. But I am having issues. I don't know how to creat...
Hello ServiceNow Community,My PDI (dev281320) was recently reclaimeddue to alleged "prolonged inactivity."However, I was actively using my instanceregularly to build a custom applicationcalled Vynapse — an AI-powered ITSM toolaligned with WGU's Servi...
Hello ,Do we have any free certifications now to be enrolled or is there any news on upcoming?
Hello, In the PE list, three is a "New" button. I would like this button hidden. I can't find the record for this button. I have checked UI Actions, List Actions, and the config for the UIB page. There was a Hide List Actions checkbox, however th...
Hello,where do I report bugs in the community tool?
Hello ServiceNow support team, My PDI is not waking up for about 3 days now. On each attempt of pressing Wake instance, it drops bellow error: And switches UI from Waking up … to Hibernating. I’ve tried logging in multiple times, from different inc...
Is it unrealistic for an absolute beginner to be able to ace the CSA exam with only a month of proper work put in? Is practical developer knowledge on ServiceNow essential or is it doable otherwise? I have no prior experience with ServiceNow apart fr...
Hi all,We’ve recently started building a small ServiceNow capability team (7 people, structured roles – BA, admin, TPM, developer), currently in early training and certification phase. Our goal is to grow into a reliable delivery partner over time. I...
Hi Community,Can Data Policy be used to block agents from entering sensitive info like passwords in Work Notes / Comments or prevent it from leaking via email notifications?My understanding is that Data Policy only enforces field-level rules (mandato...