Forum Posts
Field values like managed by, support group, supported by fields from service records disappeared
Hi,Field values like managed by, support group, supported by fields from service records disappeared even when confirmed by SPM team member that they had updated those fields manually a few days before. Also, update done by the particular user has ...
Resolved! I am facing an issue while creating fields using Catalog Builder.
Hi Team,I am facing an issue while creating fields using Catalog Builder.When I create a field with:Type: Display Label / Rich Textthe system creates the variable with:Question = (Empty)Field label = EmptyType = 32 valueI want to understand a few thi...
Learning ServiceNow: Best way to recover a deleted Install Base Item on a Dev instance?
Hi everyone,I’m currently new to ServiceNow and have been getting hands-on practice in my development instance. While working with the Install Base Item table (sn_install_base_item), I deleted a record and am now trying to learn the proper way to res...
Resolved! Define Instance Observer as a EM Push Connector
Instance Observer (IO) users configure alerts using Self-Serve alerts feature available in IO.OOTB Service Event Management will manage IO related events by handling it as a Push Connector. This results in correctly managed Incident Tickets towards O...
How to start learning Nexthink & LogMeIn for ServiceNow integration
I’m a new ServiceNow developer and about to start my first project involving Nexthink and LogMeIn integration.I already have a basic understanding of ServiceNow integrations (APIs, REST, Flow Designer, etc.), but I have no experience with Nexthink or...
Disable Attachments & Comments for Closed Catalog Requests
Hello Team,I am currently working on the below requirement and would like to check if anyone has worked on this earlier. Kindly guide me and share your inputs.Requirement:Disable the ability to add or edit attachments and comments once the request is...
Request to Update Registered Email ID ServiceNow Account
Hi Team could please help me this condition. I have been working on for 3 days , It Always sending OTP to my company email ServiceNow account is linked to my official company email , which is now deactivated.I am unable to receive login or verificati...
FSO: Dispute Management Questionnaire
Hi community,I am currently working on dispute management for a client. We're currently working on a way to configure new questions on the questionnaire flow step. I was wondering if these configured questions would still get sent to VROL despite the...
Resolved! Change Discovery Source for the IH-ETLs in my scoped application
I have created a number of IH-ETLs in my scoped application using a certain Discovery Source. I want to change the Discovery Source to some other already defined in sys_choice table. Is this possible in the same scoped application? I want to reduce m...
Restrict attachments size on single catalog item
I have a catalog item where we want to restrict the size of all attachments to 12 MB total. I tried using the attachment variable, but it only allows the selection of ONE attachment. I want the ability to add multiple attachments using the built-in...
I can't get my PDI out of hibernation
I've been trying to get my PDI to wake up for the last week, and all I can seem to get is the "Waking up instance" message with a spinning wheel. I hadn't had a chance to back up some work on it because I was actively working on it - but now I'm bein...
Badges on Credly
Hi community, thanks for the previous help but now how do I share Badges on Credly?
Taking a Break from the Community
Hello everyone, I wanted to share that I’ll be stepping away from the ServiceNow Community for the time being. I’ve become increasingly concerned about how the platform is being managed—specifically, the lack of consistent rules, oversight, and chec...
pm_project - create from template button
Dear SPM Experts,We are using projects (pm_project) and have put an ACL which allows write operation to project only if the user is in the project manager (project_manager) or project owner (assigned_to) or admin (project_admins custom field). When p...
