Hi all,We’ve recently started building a small ServiceNow capability team (7 people, structured roles – BA, admin, TPM, developer), currently in early training and certification phase. Our goal is to grow into a reliable delivery partner over time. I...
Hi Community,Can Data Policy be used to block agents from entering sensitive info like passwords in Work Notes / Comments or prevent it from leaking via email notifications?My understanding is that Data Policy only enforces field-level rules (mandato...
Newby here! When an incident is assigned to me, I get an email notification that includes these fields: Short Description, Description, Tech Notes, Priority, Category, Contact, Opened by and Comments I don't see anywhere under preferences where I can...
Hi there, Not sure if this is the right place, so please let me know if there's a better board for this. I’m fairly new to ServiceNow, and my organization is aiming to tighten security for employees calling the service desk for things like password r...
Hi Community,We’re noticing an issue in Privacy Management with Processing Activity records:• The Overview tab is completely blank• On the Details tab, the Criticality Score section is also not displaying any dataThis is occurring consistently across...
Hi, I want to create an ATF Test in which ich create a temporary module out of the sys_db_object form and also set a filter while creating that module. Then I want to impersonate a User and navigate to that module I have just created
Hi,Field values like managed by, support group, supported by fields from service records disappeared even when confirmed by SPM team member that they had updated those fields manually a few days before. Also, update done by the particular user has ...
Hi Team,I am facing an issue while creating fields using Catalog Builder.When I create a field with:Type: Display Label / Rich Textthe system creates the variable with:Question = (Empty)Field label = EmptyType = 32 valueI want to understand a few thi...
Hi everyone,I’m currently new to ServiceNow and have been getting hands-on practice in my development instance. While working with the Install Base Item table (sn_install_base_item), I deleted a record and am now trying to learn the proper way to res...
Instance Observer (IO) users configure alerts using Self-Serve alerts feature available in IO.OOTB Service Event Management will manage IO related events by handling it as a Push Connector. This results in correctly managed Incident Tickets towards O...
I’m a new ServiceNow developer and about to start my first project involving Nexthink and LogMeIn integration.I already have a basic understanding of ServiceNow integrations (APIs, REST, Flow Designer, etc.), but I have no experience with Nexthink or...
Hello Team,I am currently working on the below requirement and would like to check if anyone has worked on this earlier. Kindly guide me and share your inputs.Requirement:Disable the ability to add or edit attachments and comments once the request is...
Hi Team could please help me this condition. I have been working on for 3 days , It Always sending OTP to my company email ServiceNow account is linked to my official company email , which is now deactivated.I am unable to receive login or verificati...
Hi community,I am currently working on dispute management for a client. We're currently working on a way to configure new questions on the questionnaire flow step. I was wondering if these configured questions would still get sent to VROL despite the...