Instance Offline
Hi ,It looks like my instance is offline, can anyone help me on this ?
Forum Posts
Primary Use Case for Knowledge Blocks: Article Segmentation vs. Content Reuse?
Hello Community, I was trying to understand Knowledge Blocks usage across industries and trying to prioritize their application.I see two main, distinct use cases for Knowledge Blocks. Both provide significant value, but I am seeking insight into whi...
Confusion between ServiceNow CRM and CSM
I'm struggling to understand what ServiceNow CRM is. I get the impression that it is not a stand alone product rather offered as part of ServiceNow CSM?
Posts/comments going into moderation
I'm fairly new poster, I suppose, but it seems all my questions are getting moderated. Is this because I'm new, or someone reported me, etc? I ask because it just slows the whole process down.
Why do Toast Alerts/Notifications stay on the screen forever?
There are many overlaying Alerts in the Now and CSM product. One example is when saving a List. There is a green ribbon that appears on the screen. These alerts are laid over buttons on screen and DEMAND action, when their purpose is only to inform t...
Why is a new OAuth token generated for every REST API call even when using the same connection alias
Hi all, I’m working on a Service Portal landing page that loads multiple widgets. Each widget executes a server script that calls a SailPoint API using a sn_ws.RESTMessageV2 instance. I’m noticing that every RESTMessage execution is generating a ne...
Hiring for a System Administrator
Good afternoon: My name is Myah Johnson, and I would like to become a beginner to mid-level System Administrator. Is there an HR Manager hiring for this kind of position? If so, please email me directly at complianceprofessionalmj@gmail.com. Thanks.
Resolved! Welcome to ServiceNow (Course) Forms Task
Hello community, I am taking the Welcome to ServiceNow course - but I perform the tasks and some of them do not validate their execution. So I can't finish this course and add it to my resume. Any suggestions?
Csa voucher
Is there any free csa voucher?
Custom grouping results
Hello I was hoping for some guidance on a reporting matter... My report returns a list of computer assets by "assign to" user's country, so UK, US, Denmark, Thailand etc.How do we manually / custom group the output, e.g. have the counts for UK and De...
Resolved! Trying to complete the Employee Center Essentials Lab
Hi, I am trying to complete the "Employee Center Essentials" lab under Associate Business Process Analyst certification. To do so I need to install Employee Center Pro. The steps state I need toNavigate to the ServiceNow Store(opens in a new tab).Lo...
How can I disable comments on tickets on one Catalog Item within a CSM portal?
As an administrator, I do not want my customers to be able to send comments on an automated Catalog Item within a Customer Service Management portal. When a customer uses an automated catalog item (i.e., an RPA bot), they should not be able to acces...
Custom Column Layout in ServiceNow Page Designer
Hi all,Is it possible to create a custom column layout in Page Designer, like 5-2-5, instead of the standard options? Any guidance on how to achieve this would be great.
Optimizing ServiceNow Catalog Widgets for Large Data (Roles/Entitlements)
Hi all,I’m building a custom catalog widget to select Roles and Entitlements from an external system (SailPoint) with over 100k records. I need guidance on: Efficient client-side rendering for multi-select lists. Using pagination, lazy loading, or se...
Need Help Understanding SailPoint Integration Widgets in ServiceNow
Hi everyone,Is anyone currently working on the SailPoint integration with ServiceNow? I need some help understanding how the widgets work for Entitlements, Roles, and Access Profile management. I’d like to know: Are there any out-of-the-box widgets a...
