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Forum Posts

Help Needed: Switching to Coral Theme After Zurich Upgrade

Hello All,I’m looking for guidance on how to enable the Coral theme in our instance after upgrading from Xanadu to Zurich. I’ve searched through available articles but haven’t found anything that directly addresses this.Any help or pointers would be ...

CV1 by Tera Contributor
  • 808 Views
  • 3 replies
  • 0 helpfuls

Resolved! My Items Awaiting Approval frustration.

I've been in the ServiceNow ecosystem since 2016 and on the forums, through various company emails of which I have lost access to. And I come to the forums to stay sharp by helping fellow community members where I can, So it's frustrating to see 4 my...

Restrict attachments size on single catalog item

I have a catalog item where we want to restrict the size of all attachments to 12 MB total.  I tried using the attachment variable, but it only allows the selection of ONE attachment.  I want the ability to add multiple attachments using the built-in...

MonicaW by Tera Guru
  • 1024 Views
  • 20 replies
  • 0 helpfuls

Resolving 100s of incidents in mass

This has been a long time weakness of this tool and for large enterprise customers, it is a real pita. Let's pretend I have 50 incidents I want to close all at once.  The product fails to allow this in the UI.  Sure, if I had the right credentials, I...

jbruns2019 by Mega Expert
  • 444 Views
  • 16 replies
  • 0 helpfuls

SLAs

I’m building a custom app where a Record Producer creates a record in a custom table (not extending task). I’m configuring approvals via Flow Designer and showing progress with stages. Both a “record” on my custom table and a “task” record have a sta...

aikaterinik by Tera Contributor
  • 262 Views
  • 1 replies
  • 0 helpfuls

service now app login for IT

Hi, I am an IT worker that signs in to servicenow through SSO. which of the apps would be appropriate to use?I have been able to log in to my service now, but gives me no options to see tickets, only put new ones in.  the mobile web experience is rea...

quintc by Tera Contributor
  • 173 Views
  • 1 replies
  • 0 helpfuls

How can I share my knowledge with the community?

Community is a great resource. I can ask questions, and get help. But how can I contribute? I have insights, knowledge, and experience from the last 13 years in the ServiceNow space and knowledge from the current project. I would like to share. But I...

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Kostya by Tera Guru
  • 547 Views
  • 6 replies
  • 0 helpfuls