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Forum Posts

Custom grouping results

Hello I was hoping for some guidance on a reporting matter... My report returns a list of computer assets by "assign to" user's country, so UK, US, Denmark, Thailand etc.How do we manually / custom group the output, e.g. have the counts for UK and De...

TP12345 by Mega Contributor
  • 106 Views
  • 2 replies
  • 0 helpfuls

Resolved! Trying to complete the Employee Center Essentials Lab

Hi, I am trying to complete the "Employee Center Essentials" lab under Associate Business Process Analyst certification.  To do so I need to install Employee Center Pro. The steps state I need toNavigate to the ServiceNow Store(opens in a new tab).Lo...

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psitnik by Tera Contributor
  • 193 Views
  • 2 replies
  • 0 helpfuls

Help Needed: Switching to Coral Theme After Zurich Upgrade

Hello All,I’m looking for guidance on how to enable the Coral theme in our instance after upgrading from Xanadu to Zurich. I’ve searched through available articles but haven’t found anything that directly addresses this.Any help or pointers would be ...

CV1 by Tera Contributor
  • 1669 Views
  • 5 replies
  • 0 helpfuls

Resolved! My Items Awaiting Approval frustration.

I've been in the ServiceNow ecosystem since 2016 and on the forums, through various company emails of which I have lost access to. And I come to the forums to stay sharp by helping fellow community members where I can, So it's frustrating to see 4 my...

Restrict attachments size on single catalog item

I have a catalog item where we want to restrict the size of all attachments to 12 MB total.  I tried using the attachment variable, but it only allows the selection of ONE attachment.  I want the ability to add multiple attachments using the built-in...

MonicaW by Tera Guru
  • 1252 Views
  • 20 replies
  • 0 helpfuls

Resolving 100s of incidents in mass

This has been a long time weakness of this tool and for large enterprise customers, it is a real pita. Let's pretend I have 50 incidents I want to close all at once.  The product fails to allow this in the UI.  Sure, if I had the right credentials, I...

jbruns2019 by Mega Expert
  • 651 Views
  • 16 replies
  • 0 helpfuls

SLAs

I’m building a custom app where a Record Producer creates a record in a custom table (not extending task). I’m configuring approvals via Flow Designer and showing progress with stages. Both a “record” on my custom table and a “task” record have a sta...

aikaterinik by Tera Contributor
  • 321 Views
  • 1 replies
  • 0 helpfuls