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03-27-2025 08:58 AM
Hi - Yes. The solution is very simple.
Instance of your client
=================
1. cmdb_metadata_containment.list of instance with issues
2. Find the tables, related to the class with problem,
3 - Take a full backup in XML of your affect items (Recommended)
Your PDI
=======
4. cmdb_metadata_containment.list of fresh PDI with same ServiceNow version of your client
Instance of your client
=================
5. Export the records (via XML) related to the records of your CI Class you are having problem
6. Import them records (via XML) to cmdb_metadata_containment.list
7 - Retry Discovery from Discovery errors , it will fix all them.
If some errors still remains in the card, just wait the OOTB runs the clean-up erros , and it will clean automatically the remaining errors.
> https://XXXX.service-now.com/nav_to.do?uri=sysauto_script.do?sys_id=81c17c7467813300d88fa0119585ef6b
> <https://url.de.m.mimecastprotect.com/s/MUTBC6Wn4wIrr9mNMHmiLU56wpp?domain=csf.service-now.com>
Any other questions let me know
Thank you