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01-28-2025 02:10 PM
Hi @WR2 I have a similar issue, I have impersonated a user, created a facilities work order and onSubmit, an error message please select a valid qualification group" is presented. I am unable to determine what changed. Oddly as an admin if I submit the same request, it gets assigned to the assignment group. I wonder if the issues we are having are related.
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01-29-2025 05:01 AM
Hi @KKrabbenhoft , It could be. I am still digging but haven't been able to find anything yet.
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01-30-2025 01:35 AM
To change the default Qualification group, you’ll need to modify the logic that assigns the group when the work order is created. This can typically be handled by updating either the configuration or a business rule. You will need to find the assignment logic, check field service catalog or business rules
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01-30-2025 08:49 AM
I found a business rule where I was able to change the sys_id to the correct Qualification group.
Thank you!
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02-03-2025 06:55 AM
Good morning, @WR2 I wanted to update you on my findings regarding the onSubmit notification. Turns out when territory planning is enabled so is a business rule called validate "Validate Qualification Group " if since I do not have any valid qualification groups (yet) this business rule was flagged and hence the error. I turned this off since my use case does not call for this to run.
Let me know if this helps you a bit.
