Entity Based Access - only Issue table Available

Mira1992
Mega Sage

I'm configuring Entity-Based Access for a customer who would like to start using this feature. However, when setting it up, I’m only able to select the Issue [sn_grc_issue] table (see attached screenshot).

Would anyone know why this is happening or what I might be missing?

There isn’t much to configure—I've already confirmed the required property is set to true. I’ve tried setting the configuration to Entity, Entity Class, Entity Type, assigning it to the user, user fields, and group fields, read the SN documentation but the result is always the same.

If I can only select the Issue table, this won’t work for our use case.

Any advice or guidance would be greatly appreciated.

Thank you!
Miroslav


SN documentation:
https://www.servicenow.com/docs/bundle/yokohama-governance-risk-compliance/page/product/grc-common/t...

Mira1992_0-1746803274545.png

 

 

GouthamAnumolu
ServiceNow Employee

@Mira1992 This shouldn;t happen , can you navigate to "sn_grc_ent_access_applicable_record_type" table and send here the screenshot of it ? Also which version of platform you are on ?

Hello Gouthan,

yes of course, here is the screen from that table:

Mira1992_0-1747026108090.png

Platform details:
Build name: Yokohama
Build date: 04-30-2025_1345
Build tag: glide-yokohama-12-18-2024__patch3-04-17-2025


GouthamAnumolu
ServiceNow Employee

@Mira1992  what are the apps you are having ? Only GRC: profiles ?

Hello @GouthamAnumolu ,

Customer has these applications.
I would expect at lease Controls to be selectable or of course Indicators/Indicator Tasks etc.

Mira1992_0-1747040149214.png