Hi,I’m currently stuck with the same issue. I’m trying to display a Related Records tab in the Standard Ticket page, so I configured a tab with Type = Custom and used the OOTB Case Related Records widget. However, the tab is not displaying any data, ...
We are currently in the process of aligning the risk lifecycle process in the Risk Workspace to our organisation's risk strategy and policy. In the risk response types, we have amended the existing 4 in the system from: Accept AvoidMitigate Transfe...
Hi Community, In Risk Workspace, I need to display a conditional info message for a related list on Control (e.g., show a message if certain related records meet criteria). Has anyone implemented this in Workspace? What approach did you use, and can...
Is it possible to take yes/no variable fields or checkbox variable fields and turn them into numbers for scripted factors? If so, anyone have a sample script to try out?
We have a requirement to restrict the number of characters allowed in the Rationale/Justification field within a Risk Assessment. This field is currently configured as a Manual Factor – Text (User Response). Could someone please clarify where (or if)...
What is the minimum role required to approve a Policy?A. sn_grc adminB. sn_compliance managerC. sn_compliance userD. sn_grc userI am struggling with B and C.
Hello GRC experts, How do Entity-Based Access, Confidentiality Records, and User Hierarchy interact to determine a user's final visibility and edit permissions for Risk and Compliance data?
Hello All,im facing an issue as in the GRC Tasks i only see the Risk Assessments when i have an admin user, for everyone else this is just hidden eventhough those users have a risk assessment assigned.We have several instances but ever since our prod...
I uploaded the policy in the Compliance Workspace. After approval, the article is published; however, the text appears distorted or garbled, even though it looks correct in the backend task.What could be the possible reason for this issue, and how ca...
What's the cost of installing and using Compliance UCF plugin?
We have the three lines of defense model and are looking for a suggested approach to capture an issue being "self-identified" without using the Issue Triage function and instead by starting with an Issue record directly? Issue will be created by ris...
Hi, I would like to understand what happens if the Issue triage is closed as Track as an Observation or recommendation. Where does that observation / recommendation live after that?How does the Issue triage teams then track those recommendations afte...
Hello Team,I am using the below Query Business Rule to copy tags from the sysapproval_approver table to the sys_journal_field table whenever an approval is created.Currently, the tags are being copied, but they are not accurate and there is a mismatc...
The Reporting status on the DRI case is getting auto updated as Reportable when the Regulatory Reporting Action task is moved to Review state although the DRI case was initially marked as Potentially reportable or Not Reportable. My requirement is to...
I am experiencing an issue while integrating ServiceNow with Common Control Hub. During the import of a Shared List, I receive the following error message in ServiceNow:“The selected Shared List does not match the existing Authority Document list. Se...
