Installation of IRM Issue

Need Help with Report on Controls

Hi, I need help with a report. My requirement is when user select a risk statement, I need to show all the Controls associated with the Risk Statement.The relation between Risk statement to controls is as follows:Under Risk statement , there is M2M t...

What is the 'Category' field used for in Citations?

Hi there,  I’m trying to understand the intended purpose of the Category field on Citations in ServiceNow IRM, and whether it is expected to be actively used by business or Compliance users.  When creating a new Citation, the Category field is visibl...

impact of Risk framework retires

I’m trying to understand the system and data impacts of retiring a Risk Framework.  I know how it works for control but just want to double check on the risks.Specifically, I’d like clarity on the following:What happens to downstream records associat...

indicator tasks

want to confirm: OOB are indicator tasks created with control state = draft or control state=monitor? If draft is also creating indicator tasks, what is the logic behind this?  Shouldn't only monitor state create indicator tasks?  

List Field - Multi Select in Configurable Workspaces

Hello together, Does anyone know if there is a possibility to enable "multi select" for List fields in the Configurable Workspace like it works in UI16:Is there potentially an attribute or anything like that which could be enabled? 

submitted advanced risk Assessment can not be approved

Dear IRM Experts, We are experiencing an issue with Advanced Risk Assessments in ServiceNow.Once an Advanced Risk Assessment is submitted, it moves to the state “Waiting for Approval.” However, it cannot be approved because no approval task is genera...

Policy exception goes straight to Analyze when raised form portal but not from workspace

can someone explain why a new policy exception goes straight to Analyze if raised from the service portal, but stays in New state when raised from compliance workspace?  I've looked for business rules, workflows, that might doing this after the excep...

How to Set Up GRC Audit in ServiceNow from Scratch?

Hi Community,I am trying to understand how to set up GRC Audit in ServiceNow from scratch. I would like to know the basic implementation steps such as:Required plugins to activateHow to create Audit EngagementsHow to define audit scope and controlsHo...

Risk Assessment project GRID VIEW is not working

I created a Risk Assessment Project and attempted to complete the assessment using the Grid view. However, after selecting Grid view and clicking Open assessment, the page displays the message “The page you are looking for could not be found.”The sam...

As a Risk Manager, Where we can see all the active Risks in the Workspace

Need to customise the UI Page...By selecting the list we get all risks right as a manager   

Adding Controls to Risk Assessment when Assesing Control Environment

I understand that controls cannot be added to a risk assessment when the RAM is configured to assess risk based on the existing control environment. However, I would like to better understand the rationale behind this limitation. Ideally, we would wa...

New factor in Risk Assessment Methodology (RAM) - Approach

Hi everyone, I am looking to add a new factor and replace an existing one within the Control Assessment section of my Risk Assessment Methodology (RAM). In our Dev environment: I cannot move the RAM back to the 'Draft' state because there are assessm...

ADD on the ENGAGEMENT RELATED LIST on PLAN Form doesn't behave as expected on Audit WS?

Hi Team, I am facing an issue in all the environment including PDIs in Zurich version.Issue - ADD UI Action on Engagement(sn_audit_engagement) Related List on PLAN(sn_audit_advanced_plan) Form doesn't behave as expected. It shows the message "Success...