Hi everyone, I am experiencing an issue where my Smart Assessment Instances (sn_smart_asmt_instance) are automatically changing their state to Canceled after a certain period of time.The strange thing is, I have not even set the due date field on the...
Hi Experts,I am looking for guidance on a design approach within ServiceNow IRM Risk Assessment Methodology (RAM).Business RequirementWe are implementing compliance management where:Each Citation is assigned to a Compliance Owning Team.The Enterprise...
Hi All,While creating Evidence collection detail for the Evidence request from the Audit workspace in ServiceNow, With the user who is having "sn_audit_ws.auditor or sn_audit_ws.supervisor" roles, getting the below error is populatingError message :...
Hello everyone,We are configuring the Home page in Business Continuity Workspace and would like to adjust the “Crisis events overview” card. https://www.servicenow.com/docs/r/governance-risk-compliance/home-page-uib-ws.htmlOur goals are:to remove s...
I need to raise the RITM based on a yes/no variable within the attestation form. Depending on the user's response, if "Yes" is selected, the RITM should be triggered. Additionally, I want to pass the values from the attestation response to specific v...
Hello All,I have created a doc intel use case and in that created some fields, perform some tests by uploading some documents and it is extracting the values correctly.Then I added that doc intel use case in a now assist custom skill as a tool, but s...
I'm looking for guidance and best practices for managing Entity Types, particularly when entities are retired and later reactivated. My organization uses Entity Types that can have dozens of associated controls/risks (sometimes 40+). Over time, hundr...
Unable to generate entities in entity filter when targeting to sn_hr_core_profile table I gave Cross-Scope priviliage still unable to get the entities @FYRstill unable to get the entities
Initially, a button has to be created in Risk Assessment Page through UI Actions. Whenever we click that button, an Info Message has to be displayed.But is working in Classic UI but not working in Workspace as it is a '/subpage'.
I have 2 requirements and I need some suggestions here as to how to best achieve it 1. Build a Metric definition based on calculation of % of unsuccessful changes - Formula - Total closed Unsuccessful Changes / Total closed changes * 100How to achiev...
I have created a UI Action on the Risk Assessment Instance table. When I click the button from the Risk Workspace, I am unable to display any information messages that I add in the UI Action.The Risk Assessment page is opened as a subpage within the ...
What is the best way to have #IRM with OOB function handle a situation where we don't have all the data (or high confidence in some data). For example, if we have a control: "Don't use this list of Prohibited Software Products", and our if software ...
We are using the ServiceNow BCM module and need to be able to safely rename our BCP (business continuity plans) no matter what state they are in (for BCM administrators). For example, if they are submitted for approval, we need our BCM admins to be a...
Hi Everyone,I am facing an issue in Privacy Workspace and would appreciate any insights.On the Processing Activity > Data Subject Types related list, the "Add" button is visible and works correctly for users with the admin role. However, for certain ...
Hello Everyone,There is a concept of Risk rating roll up in TPRM in my case this is not working. After completion of internal assessment, risk rating should get populated on Vendor and engagement level as well, but rating is populating on assessment ...