Lisa,

Based on your reply, I'm guessing you're using the new scoped app for HR and Workday. I need to update my post to clarify that the solution was for the original Global HR Case Management application that came starting with Fuji and it's associated Workday Integration. What version is your instance running? I have the ability to test with both Helsinki and Instanbul so I can try to replicate and update the steps under there for you.

I did take the HR class as the Pre-Course training at Knowledge17 and the Enterprise Onboarding course that covered the new Lifecycle Events app which will be in Jakarta and breaks down the integration better. I don't know how much difference the scoped app you're running will be from the Jakarta version, but there is a migration tool that will be included to help people like me on the global app transfer over to the new table structures.

Again, let me know what version you're on and I'll setup something I can try to replicate for any instructions that might be different. Are you seeing any errors in your logs?

Dennis