Hi Arun,

Thanks for the details.

I tried checking for tables and rules which are changing the state and could find one table and one rule.

So there is a table ,and this table has a business rule, which I believe triggers the state change from Awaiting acceptance to Close complete.

However, I could find one business rule, unable to read it through, but believe it is trying to change the state from Awaiting acceptance to Close complete.

Not sure if both of these are different rules or part of one.