Hi Rob,

You can use the following code to hide the field choices based on the loggedIn User department:-

Client Script
function onLoad() {
    //Type appropriate comment here, and begin script below
    var userID = g_user.userID;
    //alert(userID);
    var ga = new GlideAjax("demoTestingSI");
    ga.addParam('sysparm_name', 'getDetails');
    ga.addParam('sysparm_caller', userID);
    // alert("kunal");
    ga.getXML(getResources);

    function getResources(response) {
        var answer = response.responseXML.documentElement.getAttribute("answer");
        alert(answer);


    }
}

Script Include:-
var demoTestingSI = Class.create();
demoTestingSI.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getDetails: function() {

        var abc = this.getParameter('sysparm_caller');
        var grp = new GlideRecord('sys_user');
        grp.addQuery('sys_id', abc);
        grp.query();
        if (grp.next()) {
            // gs.addInfoMessage("the email is");
            //gs.error("2.0 error");
            var av = grp.department.getDisplayValue();
            return av;
        }

    },

    type: 'demoTestingSI'
});

Kindly mark this as helpful is this solves your issue.

Thank you,

Kunal

Hey Kunal,

Thank you for responding - however, are you able to assist a bit more?

Out of all my choices (37 of them), I need to hide certain ones. Where would I be doing that in the script you have provided?

Also, where are we saying, "user is not in human resources department"?

If you can provide additional details with these scripts that would be great.

Thank you,

-Rob

Hi,

Here is the complete solution:-

function onLoad() {
    //Type appropriate comment here, and begin script below
    var userID = g_user.userID;
    var ga = new GlideAjax("demoTestingSI");
    ga.addParam('sysparm_name', 'getDetails');
    ga.addParam('sysparm_caller', userID);
    ga.getXML(getResources);

    function getResources(response) {
        var answer = response.responseXML.documentElement.getAttribute("answer");
        alert(answer);
		if(answer=='a581ab703710200044e0bfc8bcbe5de8'){    //paste your department sys Id here after the == operator
			g_form.removeOption('category','inquiry');
	}


    }
	
	
}

Hello @Rob Sestito ,

if you are using a reference field which is referring to sys_choice table you need a reference qualifier and a non client callable script include for this .No need of client script 

Use this advanced reference qualifier in reference field where you are referring to sys_chocie table 

javascript:new getChoices().getChoiceForNonHR();

Script include:

var getChoices = Class.create();
getChoices.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getChoiceForNonHR: function() {

       var arr=[];
        var dep = new GlideRecord('sys_user');
        dep.addQuery('sys_id',gs.getUserID());
        dep.query();
        if (dep.next())
 {
          if(dep.department.getDisplayValue() == "Human Resources")// replace human resources dept name
{
var gr = new GlideRecord('sys_choice');
gr.addQuery('element','your_element_name');// replace your element name
gr.addEncodedQuery('label!=your_lable_name'); // add encoded query where label is not your required label name to be hidden
gr.query();
while(gr.next())
{
arr.push(gr.sys_id.toString());
}
}
        }
return "sys_idIN"+arr;
    },

    type: 'getChoices'
});

Hope this helps 

please mark my answer correct if this helps you