Prasad Pagar
Mega Sage

Hi @prasanna 

Any Data such as Users, Roles, Groups etc are not captured in update set so you need to Export them in XML and import in next instance using Import XML functionality.

find_real_file.png

Hint - You can import the xml on any list ServiceNow is very smart to understand where it need to insert records.

Hope this helps:)

Thank you
Prasad