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06-16-2022 05:41 AM
JR,
So there's a few interesting things here,
It is possible to define a Live Agent Queue per language (either Connect as per
Then you'd need to define the suitable AWA Eligibility to route to the right group as per here on docs,
Many thanks,
Kind regards
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Director of Globalization Deployment, Internationalization
Director of Globalization Deployment, Internationalization