Collect Employee Input - update HR Case
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04-19-2022 02:59 PM
Hi folks,
Having some issues with using the Collect Employee Input HR task on one of our HR Services. I am following the instructions from the docs site here. The form has been designed with the questions I need to get a response to (in this example the subject person's manager).
The task is sent out successfully (triggered as a service activity) to the subject person's manager. When they complete the form via the To-Do's section, their response is not updated into the HR Case.
I am trying to figure out how to get the responses into the additional comments or work notes of the parent case. Or do I have to create fields on the HR case table to map the responses to?
Thanks for your assistance!