Enabling users to create form templates for HR cases
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10-20-2022 10:50 AM
Hello,
I have an HR agent with the template_editor and template_group editor roles.
The user can toggle the template bar, see global templates, and can apply them, but despite the roles is unable to create new templates for HR cases (while this is possible for example for Knowledge articles). Seems to be a scope issue - wondering if others have the same issue and found a solution / workaround?
Thanks,
Christian
