Suzanne H
Tera Guru

Hello @muthu kumar 

I have variables mapped to the short description field on most of the HR Services and it works perfectly. It should be straight forward. Make sure Short Description is on the HR Case form. Check the Map to field on the record producer, select Short description in the field for mapping.

SuzanneH_0-1675888576778.png

Let me know if you have done these things and it's still not working, then provide some more detail so I can try to help. Thanks