Access/Asset Provisioning for new joiners (Onboarding) via ServiceNow HR Solution
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11-20-2023 10:26 AM
We wish to automate the process of Access/Asset (Laptop) Provisioning for new joiners (Onboarding) via ServiceNow HR. Hiring Manager should be able to initiate Account/Badge/Laptop. He should be able to make changes to the budle and provide recommendation, change delivery location, track progress from initiation to completon. How can we do that?
1. ServiceNow to Workday Integration (bristlecone) we can get worker profile and Todo Tasks, but how can we design the end to end process?
2. ServiceNow Workday HR Spoke Webhooks to migrate all new user created in Workday, but how can we design the end to end process?
3. Use EOT (Onboarding) Activity Sets/Activities for Access/Asset Povisioning that will be initiated by the Hiring Manager (But how does it actually work, does the Hiring Manager gets a todo, then he creates an IT ticket or there is workflow that creates an IT ticket automatically?) does this need universal requests or if EOT licence is not available, can we use universal request and design a process for asset provisining?
4. Create a custom integration between Workday and ServiceNow ITSM (IT and HR is separate) along with a workflow to achieve this end to end.
5. Or is there a simple and better solution?
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Human Resources Service Delivery