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01-03-2024 07:59 PM
@ukti Ideally, you should stick to the out of the box to auto-close the cases. However, if you wish to stick to the business rule approach then I recommend setting the state of activity sets in the current activity set context (related to the current case)to finished first. This will allow the workflows attached with these activity set to complete then try setting the state of HR case to complete.
Hope this helps.