Task management for HRSD

Hi,

I am considering how to manage the tasks of HR Agent.

I understand that Fulfillment Instruction, Check List, and HR Task can be used as functions of ServiceNow.

I would like to hear your ideas about how to use them.

I think that Fulfillment Instruction is useful for referring to external documents (such as SOPs) because it can use URL links. I think it is a good idea to set text in Check List and refer to Fulfillment Instruction for details. I think that the main purpose of HR Task is to request tasks from other teams. I think that HR Task is useful for measuring and managing deadlines and completion times even for tasks within your own team, rather than Check List.

Any idea and resources will be welcomed