HR cases are not getting assignee to group.
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06-16-2024 01:15 AM
Hi Friends,
We have have a record producer where inside record producer script we are trying to assignee cases to a assignment group, But when HR cases are getting submitted we are getting errors -
No agents meet the auto-assignment criteria for HRC0XXXXX
And cases are getting created with empty assignment group.
Can anyone please help me what we can check and where to check to check these issues.
Thanks
