Hi @Wessel van Enk 

Thankyou for the reply. But I do not have license for virtual agent and therefore I am going directly with live agent connect. What I want is that , as soon as I click on the icon of the chat, currently what happens is clicking on the icon initiates a chat immediately. If this could be prevented in any way??? Not sure whether pre - chat surveys will be helpful or not as I do not have VA plugins.