Document Preview question about Generate / Regenerate regarding the use of multiple templates

Not applicable

Hello Community,

 

My use case: I want to use the document preview and generate multiple attachments. However, when I try this, I am presented with the 'Regenerate' button, which overwrites the 1st attachment.

 

Anyone know how this button decides to show up? Is there a way where we can expose the 'Generate' button? Would that even work? Is there an approved method for when using multiple document templates to one case?

 

In my testing I tried this, and it works to not overwrite it, but it's cumbersome:

  1. Load the 1st template into the document template field.
  2. Preview the document.
  3. Generate the 1st template.
  4. Download the 1st attachment.
  5. Delete the 1st attachment from the case.
  6. Attach the downloaded version of the 1st attachment.
  7. Load the 2nd template into the document template field.
  8. Preview the document.
  9. Generate the 2nd template.
    • Note here that the 'regenerate' button is not showing up after I manually attached the 1st template.
    • I wish to understand why it shows up, what is the link? Can it be broke or manipulated?