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08-06-2024 09:11 AM
Hi @nitesh83 ,
Try connecting your notification & template to one of the OOB layouts to make sure that the issue is in fact your layout. If it is in fact your layout, I'd try some of the suggestions here: https://community.servicenow.com/community?id=community_question&sys_id=59548369dbd8dbc01dcaf3231f96...
Please mark as helpful/correct if it helps.
Thanks & Regards,
Sumanth Meda
