Best Practice - SLA Set up/Configuration/Documentation for a Global Team with different locations

MonetteP
Tera Contributor

Hi,

 

We are trying to align our SLAs globally.

 

Currently it's all set up separately per region.

 

Has anyone set up their SLAs in a global level? How does it look like?

 

Appreciate any tips and best practice from anyone.

 

Thanks!