Hi Nisha,

I was able to find the solution.

The issue was in the UI policy script. If you're using g_form.clearValue() to clear values in the script, please remove it from the UI policy and instead, use a Client Script to clear any variable values. This should resolve the problem.

Also, try using the Microsoft debugger to identify which variables are being cleared when you attempt to transfer the case from A to B.

Let me know if it solves your problem.