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12-10-2018 05:28 PM
leaddany,
Below is what I understood from what you are trying to describe.
1. You have set some values for fields in HR Service Table [say for a particular service] under HR Service Additional Information.
The fields are service_table_fields and subject_person_related_lists
2. Now, if a HR case is created for this HR Service, you are expecting to see the HR Service Additional Information tab with the fields service_table_fields and subject_person_related_lists populated with the values you have set in the HR Service record in Step 1.
If what I have described is true, then you are trying to connect the dots that dont exist at all.
HR Services has service_table_fields and subject_person_related_lists fields. Where as the HR Case table[say the parent or any childlike workforce admin table] doesn't have those fields at all. So you cannot expect these fields to appear in the HR case. You might see fulfillment_instructions that is common between HR case and HR Service, which might have given you an impression that HR Service Additional Information fields would also be present in HR Case.
I think you need to create these fields on the HR case Table[parent or the child table where you want the fields to be present] and then do some scripting to populate these.
Thank you,
Aman Gurram