Hi,
Some users in my instances are unable to access some fields in the interaction table. When I checked it using access analyzer I see the field level ACLs are not getting evaluated. It just checks the row level ACL and that's it. And I see some users are able to pass the field level ACL which is as expected. Can anyone please tell me what is going wrong?
One more thing I observed is the interaction record is getting created in Advanced work assignment for HRSM scope but the field level ACLs are in global scope. Is this the reason the field level ACL is getting skipped? If yes, then I tried replicating the ACL in the HRSM scope but the fields like number, state, assignment group etc. are not accessible outside global scope.
Please advice.
