Hi @Magesh5 ,

Yes, Once ServiceNow Voice for HR (sn_cti_hr_cnt) is activated from the store, it doesn't need ServiceNow Voice for ITSM/CSM, provided you are not using HR voice for ITSM/CSM.

ServiceNow Voice appears as a pop-up in the HR Agent Workspace , once installed.

The ServiceNow Voice for HR provides the following capabilities:

• An inbound contact flow to define the employee experience in an IVR.
• An outbound contact flow to connect with employee contacts from the phone number field displayed in any of the ServiceNow application interfaces.
• Operation handlers to configure automated interactions for employee service cases.