Hello @Sruthi17 ,

An HR Profile is a record with HR related data about an employee. It is not to be confused with that person's User record in ServiceNow, which contains basic data like user ID and password.

On an HR Case the following is true:

• Subject Person is a reference to the User table.
• Subject Person HR Profile is a reference to the HR Profile table.
• Populating the Subject Person field will populate the Subject Person HR Profile with the HR Profile of that user.
• But changing the Subject Person HR Profile will not update the Subject Person automatically.

For some unknown reason the fields for the Opened for details behave differently:

• Opened for is a reference to the User table.
• HR Profile is a reference to the HR Profile table.
• Populating the HR Profile field will populate the Opened for accordingly.
• But changing the Opened for will not update the HR Profile automatically.

Regards,

Robert