Hi @Chaitanya ILCR , @Ankur Bawiskar ,

Thank you for your response.
I have checked the BR "Send sn_hr_core_case events". It seems that this BR is not correct.
In fact, only records with a State other than "Close Complete" or a State other than "Close Incomplete" send email through "sn_hr_core_case.commented" event when a comment is made. However, the processing logic of the BR "Send sn_hr_core_case events" does not seem to satisfy this logic.