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07-28-2025 01:51 AM
Hi @Arka Banerjee,
I recently had a similar requirement. The company does not want to re-open closed cases, but copy them and create a new one with the same information as the previous case.
For this, I created a UI Action for the SD to just easily copy the closed case and open a new one.
You could use the same script, but not create a UI Action, but a BR or CC and adjust the script to accommodate your requirements.