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08-13-2025 07:23 AM
Found a Now Support article that may resolve this for you: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2065941
The basics of it are:
- Set the system property "glide.ui.html.editor.paste.html_import" to "merge".
- Set the system property "glide.ui.html.editor.v4.paste.html_import" to "merge".
This addressed the issue for me.