Hi @preethigovi,

The Card List Configuration filter only affects these HR Case cards on the HR Workspace landing page.

If you're trying to modify the ScoreCard filters, those are defined (hardcoded) directly in UI Builder under Data Resources, and need to be updated there. Here's a step-by-step guide:

1. Navigate to HR Case Management > UI Builder for Agent Workspace for HR Case Management.

2. Open the 'Landing page default' page. Since this page is read-only, you’ll need to clone it.

3. On the cloned page, set the order to -1 to ensure it overrides the default.

4. In the UI Builder canvas, go to Data and Scripts.

5. Locate and select the data resource titled:
   ‘Data Visualization API for multiple data visualizations 1’.

   

6. Click Edit on the ‘Requests’ field.

7. Scroll to Request #3, where the dataSourceLabel is ‘All Cases’.

8. Update the filterQuery to match your specific filtering requirements.

   

Once saved and the new page is active, your updated filters will be reflected in the ScoreCards.

If my response helped, please mark it as the accepted solution so others can benefit as well.