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05-08-2026 12:16 AM
Hi @Amit Naik1
The Description field is included in the Case Summarization feature out of the box.
To verify this:
- Navigate to
All → Now Assist Admin → Features - Under the Employee category, open HRSD
- Open the Case Summarization feature from the available cards under case
- Open the related prompt/template configuration
- Check the Inputs section
You can see that the Description field is already included in the prompt template when the case state is Work in Progress.
Hope that Helps!