Hello,
I'm attempting to add a related link to the Approvals table to view Knowledge articles during approvals. When approvers are reviewing the knowledge articles, they would like to see the article as it will appear when published rather than the view presented at the bottom of the approval page which is more of an editor's view. If the approver accesses the KB article in the Approving column of their approvals list, they do have a View Article related link which will open the article in a 'published' view. The update I'm attempting to complete is to add this View Article related link to the approval page so the approver does not have to click into two different screens to complete the review and approval.
I've attempted to create a new UI action to add the link to the approvals table, but I am not able to complete the script to make it reference the correct knowledge article. I have created the UI action by copying the UI action logic setup for the related link on the knowledge table, but need assistance in pointing the redirect at the correct article Sys ID from the approvals table. Can anyone assist with the script update? Thank you!
