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02-18-2025 02:53 AM
Hi @NowTechie
Yes, it is doable, and using the change model is indeed the best approach to move the change directly to the "Implementation" state. However, there are several considerations to keep in mind:
- Are you certain that all required fields are filled or passed correctly from the RITM to the Change record?
- If it’s not a standard change, what about the risk assessment?
- What about tasks—are they accounted for?
- Does this change need to go through CAB approval if it’s not a standard change?
There are many factors involved. Therefore, the best practice would be to keep the change in the "New" state initially. The change coordinator/manager should review, verify all details, and then move the change to the appropriate state.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
****************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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