Bhuvan
Giga Patron

@Adarsh_Begur 

 

MIM Communication tasks are created in Incident Communication Task table 'incident_alert_task'

 

Bhuvan_0-1755626150415.png

You can create a Business Rule or Flow to log work notes to parent incident when incident communication task is created. source_incident is the field in communication task table that refers to parent Major Incident and can be used in the logic.

 

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Thanks,

Bhuvan