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08-19-2025 10:59 AM
MIM Communication tasks are created in Incident Communication Task table 'incident_alert_task'
You can create a Business Rule or Flow to log work notes to parent incident when incident communication task is created. source_incident is the field in communication task table that refers to parent Major Incident and can be used in the logic.
If this helped to answer your query, please accept the solution and close the thread.
Thanks,
Bhuvan