Hi @test228 

it's Not Standard Practice Standard ServiceNow Practice

Incidents are meant to be restored (resolved), not approved. An approval step significantly slows down the resolution process. Also introducing a mandatory approval step after a request has been made usually belongs to the Request Fulfillment process. 

Using the incident table for approval workflows blurs the line between Incident Management and Request Management. 

Happy to help! If this resolved your issue, kindly mark it as the correct answer ✅ and Helpful and close the thread 🔒 so others can benefit too.

Warm Regards,

Deepak Sharma

Community Rising Star 2025