Update Short Description When Work Notes Are Updated

Requirement

Whenever Work Notes are updated on an Incident, automatically append the user details to the Short Description field.

Solution: After Business Rule

We can achieve this using an After Business Rule on the Incident table that triggers whenever the work_notes field changes.

Condition:  current.work_notes.changes()

If(!current.work_notes.changes()){

return;

}

var usr = gs.getUserDisplayName();

current.short_description = current.short_description +“ ”+ “updated by ” + usr;

Script Explanation

• current.work_notes.changes()
  Checks whether the Work Notes field was modified in the current update.

• gs.getUserDisplayName()
  Retrieves the display name of the currently logged-in user.

• current.short_description
  Appends the user information to the existing short description.

Conclusion

This approach provides a simple way to reflect user activity directly in the Incident short description without additional fields or tables.