Hi @ZubairQ,

why would you do that in the first place? Sorry for telling it but this scenario is just nonsense.

If some details are stored in Work notes, then it's visible only to technical stuff (assignment group, agents, managers, admins) and it's hidden from end users on purpose... copying it from WN to ANY other field is just wrong.

Also, the short description field (with limited character length) shall be as concise as possible as it serves for easier identification and categorisation... that would lead to inconsistency and imagine an incident that is WIP has suddenly changed its short description... there is no benefit from this, just chaos. sorry...