Extracting Name from Incident 'Description'

JW22
Tera Contributor

Hi All,

 

We currently have a new inbound action that is creating incidents with employee details such as name, location, action date, etc. passed into the 'Description' field within the incident (see below). We've created a flow designer to extract the location into our 'Location' field, but I'm looking for any recommendations on how we could best extract the name and action date into the incident fields? Has anyone ever used a flow designer to extract something like this before? Or would a business rule work best? 

 

Thanks in advance!

 

 

 

Example of Description body:

 

Employee Details

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Employee Name................: John Smith

 

When to Action:

Date.........................: 04/11/2023

 

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Office Details

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Office Location..............: California