I believe you will have to log a ticket on HI for this!

Hi Saleem,

This in what I see when I go to System Mailboxes-> Email Accounts-> New

So so far no cause for alarm!

However if I go to System Mailboxes-> Email Accounts

I see this:

If you do not see a default POP3 account, completed with username and password, then you can refer to this KB to reprovision your Pop3 and SMTP accounts.

https://hi.service-now.com/kb_view_customer.do?sysparm_article=KB0540748

1. Navigate to hi.service-now.com.
   
   
2. Click Manage Instances.
   
   
3. Hover over the name of the instance for which you want to request email reprovisioning, click Actions, and select Reprovision E-mail.
   
   
4. [Optional] In Please select the Instance, change the specified instance.
   
   
5. Click Submit.

....

....

Do read all the KB - the above is just a current extract.

Please let me know how you get on.

It would be good to solve your issue here, so other users of this Community can benefit.

Best Regards

Tony

Hi Saleem,

If reprovisioning does not work for you. I have a further question:

What version is your instance?

https://hi.service-now.com/kb_view_customer.do?sysparm_article=KB0542171

The Email Accounts plugin fails to create account records when email properties are missing.

This is fixed in Eureka Patch 7 and Fuji.

Best Regards

Tony

Hi Tony,

Thanks for the update.

On activating Email Accounts plugin, my Email Account table is empty, there are no default email accounts.

So I am trying to create email accounts.But I am not sure what are these Username and Password ?.

I am getting authentication error while checking pop3 connection. From where we will get these credentials?